Thursday, February 22, 2007

My Xplornet experience

***********ARCHIVED POSTS************


From https://en.wikipedia.org/wiki/Broadband
Definition of "broadband". It's not what you think it means.
""""""""""However, broadband in data communications is frequently used in a more technical sense to refer to data transmission where multiple pieces of data are sent simultaneously to increase the effective rate of transmission, regardless of actual data rate. In network engineering this term is used for methods where two or more signals share a medium."""""""""""""

Scroll down about a quarter the way down for original post...Lets just say that Wireless and Satellite internet sucks(no minimum bandwidth requirements)..The government is too blame..But suits in the big city don't care about us country folks..Wireline internet is the only way to go..
Try cellular internet if available from Rogers or Bell.




July 29 2007...
Poor people on spot beam 5 in the western half BC...You've been oversold so much that Xplornet is having to modify the bandwidth use controls on that beam. As well as not allowing new customers to have VOIP or private virtual networks...Where is the government to check into this blatant sale of a non-existent bandwidth?????
http://www.wildblue.cc/wbforums/showthread.php?t=4784

http://www.mozilla.com/en-US/
Firefox Browser.
May give you some extra speed..When I did some testing when I was on satellite,,I noticed Internet Exploder was slower..But my Firefox is also tweaked to some degree..
Extensions of .. Adblock .. User Agent Switcher .. Flashblock .. Adblock Filterset.g Updater ..

May 29 2007 update.........
Wouldn't it be interesting if the testimonials page on Xplornet had dates to go with the reviews..As well as contact information for the reviewers...Could we contact "Jacob. One boys journey..." to see how his service is after 2 years??

May 9 2007 update....
Email account still active....(May 29 2007.Still active)(Email accountis dead now).
Why do people defend a poor product..Is it the fear of dialup...Or is it the realization that they signed a 3 year contract and they are stuck for that term...If you stay stuck in the mud...You will eventually sink to the bottom....And no one will hear you...

April 20 2007 update...
So it's been since March 7 that I canceled the Xplornet service....So....The email account of mine there is still active..I check every once in a while to see if it still exists...Telus cancels your whole internet experience in a matter of hours...But since Xplornet contracts out their various services....Well the head does not see what the hands are doing....
Coming soon to Xplornet in the fall of 2007...VOIP...From what I have read...The VOIP modem requests a higher set speed from the system and locks it in so the VOIP will function cleanly...Too bad for the internet surfers, as the VOIP will steal from them...But with hundreds of new installs per month....Complain to Xplornet...\0/..
July 3 2007 update.....
Word is that the newest users on the BC spot beams will not be able to get VOIP ,as of about June 6 2007 ,Due to over subscription on the beams...Cram more people on and don't dare try to surf during peak times....


March 21 2007 update.....
New site out there for people who have issues,etc. with Xplornet. Not affiliated with this page.....
xplornetsucks.com (jan 27 2010: soon too be defunct.)


March 30 2007...
Dish removed..


March 11 2007 update....
So back on dialup and just waiting for the refund (have refund now) and the installers to come and get the dish off of the wall...


March 9 2007 update....
So Wildblue (130,000 customers), The main other satellite internet provider off of the Anik F2 satellite that Xplornet uses...Wildblue has launched their own satellite(to triple Wildblue capacity)..It should be done with it's testing in about a month..So heres the thing..Will Wildblue Sell bandwidth to Xplornet for use (for new installs or shift Xplornet dish 3 degrees at $200,,,If they have any overlap into Canada.). Or will Wildblue transfer some of their customers off of the Anik F2 satellite.(april 10 2007..Wildblue transfering the bigger complaining users to Wildblue1).. Wildblue has said that they will use the Anik F2 as a backup...So will Xplornet find more bandwidth sometime in the future???
http://www.wildblue.com/company/doPressReleaseDetailsAction.do?pressReleaseID=18
http://www.google.com/search?hl=en&q=wildblue+1&btnG=Google+Search
April 10 2007 ..Anik F3 launched. Only two KA band transponders on it..Too expensive to launch all KA band satellite..But if they did not put the KA transponders on the satellite...Well they could of lost the space position to another provider with KA transponders on it..""Using for more bandwidth for Ontario..""
http://www.spacedaily.com/reports/ILS_Proton_Successfully_Launches_Anik_F3_Satellite_999.html
(June 8 2007. Next all KA band satellite.....2011)

April 10 2007..Wanna bug the CRTC?
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
And get a reply of "We do not and will not regulate internet"..Bunch of lies on their behalf, but thats government.

And with "Freedom of Communication" as a right in Canada...well,, it is blocked by the CRTC, for your Canadian heritage protection..Otherwise there would be free enterprise and no monopoly's and open competition in any type of communication...Do you want DSL or Cable internet or even uncensored American television? No way says the CRTC..You have to suffer with alternate non-wireline providers who keep over-selling bandwidth, before wanting to spend their pennies on more bandwidth,Which the wireline providers have to provide or else the wireline providers will be punished...

March 6 2007 update...
So I see I had a troll respond to my post on dslreports.com. The first reply post could be valid (not really, As they said they were from Ontario). But the second post just took my March 5 anikast speed tests and posted them, changing the speed numbers..But it became quite obvious ,because the numbers did not properly match each other for each speed test. So nice try Mr. Troll...Also the two anonymous reply posts were from the University of New Brunswick..Or unb.ca .But dslreports keeps track of where you are coming from and various other tracking data..Maybe they will get a hold of you to find out why you posted wrong data...


March 5 2007 update...
So in the last couple of weeks. Looking at my bandwidth monitor. I have been fapped at 19 megs and at 10 megs. Was quite evident as the speeds dropped in half. With a 'fap' policy that is changing without warning...How can you be sure what video clip or small program you want won't put you over the 'fap'.
Quote"""""Xplornet does not and is unable to publish the FAP data transfer rate in megabytes. Xplornet are not given these rates from Telesat the actual provider of the service. Xplornet is a reseller of this service and therefore does not have access to this information. The main reason Xplornet does not have this information is due to the fact the FAP rates on KA satellite change depending on the network usage and other factors out of our control.""""""""Unquote.. Now if only they would put this on a page for people. Imagine how many would look at that and go,,,,Hmmmmm. So if you can't control your bandwidth? ??????

Speedtests today from Anikast site.
9:48 am pacific time.
Download #1
------------------------------------------------------------------
File size transferred : 1.04 MB (1090681 bytes)
Total time taken : 23.84 seconds (23844 milliseconds)
Throughput : 45.0 KB/sec [Kilobyte-per-second]
= 0.05 MB/sec [Megabyte-per-second]
= 360.0 Kbps [Kilobit-per-second]
= 0.36 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.36 Mbps, Average speed = 0.36 Mbps
Worst Speed = 0.36 Mbps, Average time taken = 23.84 secs
*********************************
3:49 pm pacific time march 5
Download #1
------------------------------------------------------------------
File size transferred : 1.04 MB (1090681 bytes)
Total time taken : 38.55 seconds (38547 milliseconds)
Throughput : 28.0 KB/sec [Kilobyte-per-second]
= 0.03 MB/sec [Megabyte-per-second]
= 224.0 Kbps [Kilobit-per-second]
= 0.22 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.22 Mbps, Average speed = 0.22 Mbps
Worst Speed = 0.22 Mbps, Average time taken = 38.55 secs
*********************************
6:09 pm pacific time .

Download #1
------------------------------------------------------------------
File size transferred : 1.04 MB (1090681 bytes)
Total time taken : 91.63 seconds (91625 milliseconds)
Throughput : 11.0 KB/sec [Kilobyte-per-second]
= 0.01 MB/sec [Megabyte-per-second]
= 88.0 Kbps [Kilobit-per-second]
= 0.09 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.09 Mbps, Average speed = 0.09 Mbps
Worst Speed = 0.09 Mbps, Average time taken = 91.63 secs
*******************************************************************
8:38 pm pacific time

Download #1
------------------------------------------------------------------
File size transferred : 1.04 MB (1090681 bytes)
Total time taken : 88.7 seconds (88703 milliseconds)
Throughput : 12.0 KB/sec [Kilobyte-per-second]
= 0.01 MB/sec [Megabyte-per-second]
= 96.0 Kbps [Kilobit-per-second]
= 0.1 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.1 Mbps, Average speed = 0.1 Mbps
Worst Speed = 0.1 Mbps, Average time taken = 88.7 secs



Feb 23 2007 update...
So got replys from the CEO and their consumer affairs person today after a few emails....So extended the 30 guarantee. And now we shall see what happens with the speed till march 24....So I will update then...And they replyed to the better business bureau saying there was a "fap" on the account from start..But they don't keep data for more than 10 days supposedly...


%%%%%%%%%%%%%%%%%%%%%%% Origional post %%%%%%%%%%%%%%%%%%%%%%%%%%
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
%%%%%%%%%%%%%%%%%%%%%


Feb 22 2007
So the first 30 days of service was decent then in the evening of the last day of the guarentee, speeds started to suck and still have not properly recovered to during the first 30 days usage.(no "fap" ever showed up in the guarantee period)(Apples movie previews should of kicked it in easily).Please contact the Better Bussiness in your area to file a complaint against Xplornet. And don't forget your provincial consumer complaints department of the government. Plus contact the parent company of Xplornet at.....

Barrett Xplore inc.
300 Lockhart Mill Road
PO Box 9060
Woodstock NB
E7M 5C3
Care of ..John Maduri - CEO

Links to various Barrett corp officials...
http://www.barrettcorp.com/contact.asp


The Better Business Bureau®
Serving the Maritime Provinces
1888 Brunswick Street, Suite 805
Halifax, NS B3J 3J8
(902) 422-6581
www.bbbmp.ca

And of course your glorious Canadian Government and it's broadband for the people site..
http://broadband.gc.ca/pub/index.html?iin.lang=en


Since I emailed on the last day complaining of poor speeds, I should be well within my legal right to have the gaurentee extended. The legal mumbo jumbo on the user agreemant is more fluff than enforceable. If you have no bandwidth to use...the service is unuseable and the contract can not be binding....There is no government policy for minimum bandwidth....So all that stuff about "broadband for the nation" is just fluff..So complain to your local represenative too.....

"FAP" policy is 24 megs per hour on basic package..But I also got fapped at 19 megs... And 36 megs an hour on next package up.......For all those who think the old policy of 168 megs has anything to do with the KA band of satellite..



Tests to the xplornet system are done on
http://www.speedtest-west.anikast.net
Or
http://www.speedtest-east.anikast.net
and then the report button will report to them..Plus you call in and find out why you are so slow..
Telesat is the main carrier of Xplornet. They are responsible for bandwidth problems. A basic package is about 490k tops..But they say no problem that is drops down to 100k during heavier usage..That cause lots of page loading problems...
By the way..I'm not a downloader..But I can easily do 10 megs an hour with just web pages that are getting so bloated that I had to get off of dialup....

My speeds over about 24 hours....Notice how at 10 pm the speeds magically boost up to full speed over a half hour of time..My satellite spot beam is only pointed at British Columbia...

A free bandwidth monitor...
http://www.rokario.com/
And it's clean...

One thing to remember is that your speeds are set by the system. So what package you subscribe too is your peak..System usage can float your speeds..Or a system can set your speeds to remain in the same general area. Which is apparently what happened to me..But no one will admit that.."We can't control your speeds". Sure. Tell me another one...Delay a person to the point that they give up or miss out..That is the first techs duty...



Start 11:22 am Pacific time. End 11:26 am Pacific time .. Feb 21 . IP ...3 tests cycle...


Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 52.94 seconds (52937 milliseconds)
Throughput : 59.0 KB/sec [Kilobyte-per-second]
= 0.06 MB/sec [Megabyte-per-second]
= 472.0 Kbps [Kilobit-per-second]
= 0.47 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 52.94 seconds (52938 milliseconds)
Throughput : 59.0 KB/sec [Kilobyte-per-second]
= 0.06 MB/sec [Megabyte-per-second]
= 472.0 Kbps [Kilobit-per-second]
= 0.47 Mbps [Megabit-per-second]

Download #3
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 52.94 seconds (52937 milliseconds)
Throughput : 59.0 KB/sec [Kilobyte-per-second]
= 0.06 MB/sec [Megabyte-per-second]
= 472.0 Kbps [Kilobit-per-second]
= 0.47 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.47 Mbps, Average speed = 0.47 Mbps
Worst Speed = 0.47 Mbps, Average time taken = 52.94 secs

Actual speed 490k

#######################################################################################

Start 2:20 pm Pacific time. End 2:24 pm Pacific time .. Feb 21 . IP ...2 tests cycle...



Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 113.7 seconds (113703 milliseconds)
Throughput : 27.0 KB/sec [Kilobyte-per-second]
= 0.03 MB/sec [Megabyte-per-second]
= 216.0 Kbps [Kilobit-per-second]
= 0.22 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 103.83 seconds (103828 milliseconds)
Throughput : 30.0 KB/sec [Kilobyte-per-second]
= 0.03 MB/sec [Megabyte-per-second]
= 240.0 Kbps [Kilobit-per-second]
= 0.24 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.24 Mbps, Average speed = 0.23 Mbps
Worst Speed = 0.22 Mbps, Average time taken = 108.76 secs


actual speed 265k

###########################################################################################

Start 6:07 pm Pacific time. End 6:11 pm Pacific time .. Feb 21 . IP ...2 tests cycle..


Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 133.95 seconds (133954 milliseconds)
Throughput : 23.0 KB/sec [Kilobyte-per-second]
= 0.02 MB/sec [Megabyte-per-second]
= 184.0 Kbps [Kilobit-per-second]
= 0.18 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 135.97 seconds (135968 milliseconds)
Throughput : 23.0 KB/sec [Kilobyte-per-second]
= 0.02 MB/sec [Megabyte-per-second]
= 184.0 Kbps [Kilobit-per-second]
= 0.18 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.18 Mbps, Average speed = 0.18 Mbps
Worst Speed = 0.18 Mbps, Average time taken = 134.96 secs

actual speed 215k

###################################################################

Start 7:30 pm Pacific time. End 7:35 pm Pacific time .. Feb 21 . IP ...2 tests cycle..



Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 205.06 seconds (205062 milliseconds)
Throughput : 15.0 KB/sec [Kilobyte-per-second]
= 0.01 MB/sec [Megabyte-per-second]
= 120.0 Kbps [Kilobit-per-second]
= 0.12 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 181.33 seconds (181328 milliseconds)
Throughput : 17.0 KB/sec [Kilobyte-per-second]
= 0.02 MB/sec [Megabyte-per-second]
= 136.0 Kbps [Kilobit-per-second]
= 0.14 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.14 Mbps, Average speed = 0.13 Mbps
Worst Speed = 0.12 Mbps, Average time taken = 193.2 secs

###############################################################################

Start 9:32 pm Pacific time. End 9:36 pm Pacific time .. Feb 21 . IP ...2 tests cycle..

*******Bursted speed from actual 110k rate******************
*****************************

Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 146.47 seconds (146469 milliseconds)
Throughput : 21.0 KB/sec [Kilobyte-per-second]
= 0.02 MB/sec [Megabyte-per-second]
= 168.0 Kbps [Kilobit-per-second]
= 0.17 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 102.58 seconds (102579 milliseconds)
Throughput : 30.0 KB/sec [Kilobyte-per-second]
= 0.03 MB/sec [Megabyte-per-second]
= 240.0 Kbps [Kilobit-per-second]
= 0.24 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.24 Mbps, Average speed = 0.2 Mbps
Worst Speed = 0.17 Mbps, Average time taken = 124.52 secs

###################################################################################


Start 9:51 pm Pacific time. End 9:53 pm Pacific time .. Feb 21 . IP ...2 tests cycle..



Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 62.2 seconds (62204 milliseconds)
Throughput : 50.0 KB/sec [Kilobyte-per-second]
= 0.05 MB/sec [Megabyte-per-second]
= 400.0 Kbps [Kilobit-per-second]
= 0.4 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 66.53 seconds (66532 milliseconds)
Throughput : 47.0 KB/sec [Kilobyte-per-second]
= 0.05 MB/sec [Megabyte-per-second]
= 376.0 Kbps [Kilobit-per-second]
= 0.38 Mbps [Megabit-per-second]

Download Statistics
------------------------------------------------------------------
Best Speed = 0.4 Mbps, Average speed = 0.39 Mbps
Worst Speed = 0.38 Mbps, Average time taken = 64.37 secs

#######################################################################################

Start 5:54 am Pacific time. End 5:56 am Pacific time .. Feb 22 . IP ...2 tests cycle..


Download #1
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 52.81 seconds (52812 milliseconds)
Throughput : 59.0 KB/sec [Kilobyte-per-second]
= 0.06 MB/sec [Megabyte-per-second]
= 472.0 Kbps [Kilobit-per-second]
= 0.47 Mbps [Megabit-per-second]

Download #2
------------------------------------------------------------------
File size transferred : 3.02 MB (3167484 bytes)
Total time taken : 52.86 seconds (52860 milliseconds)
Throughput : 59.0 KB/sec [Kilobyte-per-second]
= 0.06 MB/sec [Megabyte-per-second]
= 472.0 Kbps [Kilobit-per-second]
= 0.47 Mbps [Megabit-per-second]

###########################################################################################
And testmy speedtest.

:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 429 Kbps about 0.4 Mbps (tested with 579 kB)
Download Speed is:: 52 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/03/05 - 10:55am
Bottom Line:: 7X faster than 56K 1MB Download in 19.69 sec
Tested from a 579 kB file and took 11.062 seconds to complete
Download Diagnosis:: May need help : running at only 40.97 % of your hosts average (barrettxplore.com)
D-Validation Link:: http://testmy.net/stats/id-RS0VZB3HN


::::::::::.. Download Stats ..::::::::::
Download Connection is:: 152 Kbps about 0.2 Mbps (tested with 386 kB)
Download Speed is:: 19 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/03/07 - 10:20pm
Bottom Line:: 3X faster than 56K 1MB Download in 53.89 sec
Tested from a 386 kB file and took 20.797 seconds to complete
Download Diagnosis:: May need help : running at only 14.64 % of your hosts average (barrettxplore.com)
D-Validation Link:: http://testmy.net/stats/id-FQZ1UV78S